This seems to be a good product. I want to try it!
Hello my husband and I have signed a lease with Waypoint homes and also decided to include the Smartlock system. However, we have not been able to get a response from Waypoint Homes on how to set up our account and start using our Smartlock system. We would really appreciate some help in this matter.
Hello Cynthia – We are so sorry to hear you are having trouble with your Smarthome account. We have requested for your local team to contact you to further assist. Your reference number is 119525.
How do I get a username and password for the app. I have lived here for almost 1 year and have wondered what the hub was here for because no one ever mentioned it to me.
Please contact your local office and they will be able to get you situated with any SmartHome questions you may have. Just let them know you would like assistance with the account information setup.
I keep getting a message saying my front door did not lock, but the door is locked. Is there some adjustment that can be done to fix it? Also I have three smart thermostats, but on the website and app it only shows two. How do I get these corrected?
For this issue, I would recommend you reach out to your local office and they would be able to direct you to the appropriate Smart Home contact. The Smart Home contact will be able to address each of these concerns regarding your home :).
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