Resident Maintenance Responsibilities - Waypoint Homes

Resident Maintenance Responsibilities

Resident Maintenance Responsibilities

At Waypoint Homes, we take care of the heavy lifting, such as structural elements and the utility systems serving the home. However, residents are responsible for the general tasks, such as pest control, minor sewer blockages, and landscaping repairs, in accordance with their lease.

The following is a general outline of each party’s responsibilities. Any repairs that are the responsibility of our residents must be completed with workmanship consistent with that of a professional.

Waypoint Responsible Maintenance & Repairs

  • Repairs of heat & cooling systems, including all mechanical components and ductwork
  • Repair of roofing
  • Repair of electrical systems
  • Repair of major plumbing and sewer septic systems
  • Repair of kitchen appliances
  • Repair of inoperable doors and windows
  • Upkeep of siding and other exterior surfaces
  • Repair of pool equipment & regular servicing of pool pursuant to Pool Maintenance Policy
  • Other major repairs as indicated in resident Lease Agreement

Resident Responsibilities Maintenance & Repairs

  • Pest control pursuant to the Pest Control Policy
  • Regular landscaping maintenance pursuant to the Landscaping and Tree Policy
  • Minor sprinkler & irrigation repairs pursuant to the Landscaping and Tree Policy
  • Intermittent cleaning of any pools or spas during non-service days pursuant to the Pool Maintenance Policy
  • Unclogging of minor sewer and plumbing backups caused as a result of resident damage, abuse or neglect
  • Realignment of garage door sensors
  • Replacement of light bulbs, furnace and AC filters, and batteries as needed
  • Regular cleaning of all appliances, carpets, flooring, blinds and regular removal of all trash
  • Cleaning up after pets & any damage pets may cause
  • Repair of broken glass, screens and door frames
  • Repair of any resident caused damage, significant resident damage repairs may be completed by Waypoint Homes and back charged to the resident as determined by Waypoint Homes.
  • Repair of any non-Waypoint appliances
  • Prevention of mildew and discoloration in wet areas (bathrooms, kitchen, laundry)
  • Installation and maintenance of any items required to protect home against extreme weather conditions, including protecting exposed pipes against freezing or installation of hurricane shutters when a hurricane “warning” is issued
  • Other minor repairs as indicated in our Lease Agreement
  • Report all major maintenance issues in a timely manner

18 comments on “Resident Maintenance Responsibilities”

  1. Jaime

    Who should one contact regarding one of your residents? The tenants on Bordeaux Way in Lutz, FL who just moved in have a very unsightly commercial truck parked in the driveway and every weekend they have 20+ cars parked all over the lawn making it look like used car lot. This is very unsightly and none of the neighbors enjoy looking at this.

    Reply
    • waypointhomes

      Hi Jaime,

      Thank you for letting us know. We will notify the Property Manager for you!

      -Waypoint Homes

      Reply
      • Jaime

        Just a quick follow-up on your residents at Bordeaux Way in Lutz, FL.

        Quite honestly, they are awful. They have a commercial semi-truck parked in the drive way and are apparently running a frat house. They had a very large, very loud party last week which drew at least 50-60 cars to the neighborhood, making it impossible for homeowners to come and go. There were teenagers, who were quite obviously underage, stumbling down the street and throwing up on people’s lawns. I picked up at least 10 red solo cups from my property from this party. The police were called to the scene and everyone of the neighbors I talked to are PISSED! This is NOT why we chose this neighborhood to live in. This is a nice place with families with children. They do not need to have to deal with drunken frat boys and girls walking down the street in thong bikinis.

        In addition, they continue to have a large commercial semi-truck parked on the front lawn as they have for months.

        I highly advise you to straighten your tenants out post haste or we will be seeking any and all available remedies available at law.

        Reply
        • waypointhomes

          Hi Jaime – We are so sorry for the inconvenience this has caused you. Please don’t hesitate to contact the police if you feel you are in danger or are uncomfortable. We have notified the Property Manager of your complaints and they will be investigating the claims. Your refernece number is 119533.

          Thank you,
          Waypoint Homes

          Reply
  2. Christine Parker

    Twice our A.C. went out. First heatwave of Houston it took a week to get it fixed! Now.. in August it’s not working again. Keep hearing 30 minute call back. It’s been two hours. We called someone ourselves and found repair today!!!!! We never got reimbursed for hotel the first time or even a discount on rent! Check my record waypoint! WE ALWAYS PAY RENT on time!

    Reply
    • waypointhomes

      Hi Christine,

      We are so sorry to hear about your AC problems. We have submitted a request for your local team to follow up with you about the experience you have had, and to address any outstanding concerns. Your reference number is 108871.

      Thank you,
      Waypoint Homes

      Reply
  3. Donna Robertson

    We seem to have a Pigeon problem. They are living on the roof of our home and many neighbors homes. What can we do regarding the Pigeon problem?

    Reply
    • waypointhomes

      Hi Donna,

      All pest control is to be handled by the resident (per the lease agreement).

      Thank you,
      Waypoint Homes

      Reply
  4. Donna Robertson

    I do not have a recycle can, only one garbage can. Can someone assist me in this?

    Reply
    • waypointhomes

      Hi Donna,

      Your local team is currently working on getting you a recycling bin. Your reference number is 10032.

      Thank you,
      Waypoint Homes

      Reply
  5. Michelle Olson

    “Upkeep of siding and other exterior surfaces” Waypoint responsiblity

    Does that entail cleaning the roof? The tiles are covered in black algae.

    Reply
    • waypointhomes

      Hi Michelle,

      We’d like to get you in contact with our maintenance team to further address your question. If you could please email us your full name, comment and Waypoint property address to [email protected] it would be greatly appreciated.

      Thank you,
      Waypoint Homes

      Reply
  6. Tonya Johnson

    The maintenance request service page isn’t working for me. Is the an issue with it?

    Reply
    • waypointhomes

      Hi Tonya,

      We have received some reports of issues with our maintenance page as it was undergoing service. If you could please email us screenshots of the issue you are experiencing, it would be greatly appreciated. You can send it to [email protected].

      In the mean time, please give our maintenance line a call at (888) 330-4969.

      Thank you,
      Waypoint Homes

      Reply
  7. Paul

    Maintenance is really needed from time to time.
    I am planning to do some maintenance soon in our house.

    Reply
    • waypointhomes

      Hi Paul,

      Before you complete any maintenance work that is not on the above list, please contact our maintenance line at (888) 330-4969. Major repairs will need to be approved by your Property Manager.

      Thank you,
      Waypoint Homes

      Reply
  8. Gilles Guezille

    We moved in 3 weeks ago on ***** in Acworth, GA and only after much effort received 1 trash can, and alas no recycling can.
    However we have not been informed as to when the trash collection day is, and there is absolutely NOTHING on the Waypoint site pointing us in the right direction.
    Where can I possibly get that information?
    We are not even sure who is providing the trash pickup

    Reply
    • waypointhomes

      Hi Gilles,

      We’ve created a case asking your local team to contact you regarding your trash can and trash schedule. Your reference number is 94007.

      We have also gone ahead and blocked out your property address in your original comment for your privacy.

      Thank you,
      Waypoint Homes

      Reply

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